Frequently asked questions & privacy

 

 

Payments

We accept Paypal, Visa, Mastercard, American Express and IDEAL.                

In the Studio you can only pay with cash.

​Delivery webshop products and conditions

Shipping costs are € 6.75 in The Netherlands. Shipping costs are € .....  outside The Netherlands. Orders over € 95 are sent for free. Your order will be processed within 24 hours unless the studio is closed due to holidays. The duration of delivery depends on the chosen shipment. You will be notified as soon as the shipment has been sent.

You should keep in mind that the actual colors may vary slightly, due to the colors displayed from your monitor, and that all pieces are different because they are handmade which means that there are minor imperfections. This gives the ceramic its special and unique character. No piece is exactly the same. 

Orders

From pottery wheel to kiln takes about 3 weeks. Delivery times may be different due to current orders or holidays. Always check in advance. For orders, a down payment of 50% is always requested. When the down payment is received, the production will be processed.

You should keep in mind that each piece is shaped and made by hand, which means that there are minor imperfections.

For orders outside the shop, such as autonomous and personalized orders, a separate appointment will be made for delivery time and payment.

Workshops

If one of Cindy's workshops is canceled due to insufficient registrations or in the event of an emergency or illness, the full amount paid will be returned. This will be communicated a week before a workshop starts.  

Visiting the studio 

 

The studio can only be visited after making an appointment. To stay informed of special events, workshops and exhibitions you can sign up for the newsletter: subscribe to newsletter

You can also follow me on Facebook and Instagram: #cindyheldens

 

Dishwasher safe

All tableware items are dishwasher safe. Made from stoneware clay, fired in electric and gas kilns to a minimum of 1240 degrees.

Since each piece is formed by hand, no piece is exactly the same. This gives the ceramic its special character. The irregularities make each piece unique.

 

Gift cards

Gift vouchers can be ordered via this site or picked up in the studio.

Click here to order one: contact to order a gift voucher

 

Privacy

Ceramics Studio Cindy has been a Dutch registered company since 1995.

We are committed to protecting and respecting the privacy of all our users. We use the information we collect to process orders in our online shop. We will not sell any information that identifies you to third parties.

When you place an order, your personal information is safe and will not be shared with others. Payment information is completely secure.

A few times a year we send you an e-mail with news about workshops, new products or exhibitions. If you no longer wish to receive these e-mails, you can let us know immediately and we will remove all personal information. You can also do this yourself via the link in our newsletter. Let us know by sending an e-mail when your personal details change so that you can continue to receive our newsletter: change my details